Bug Reporting / System Issues

I've imported my carrier estimate and my supplement estimates but the Financial tab isn't updating with the information.

Copying text from Brelly produces inconsistent results depending on theme (dark vs light) and whether the selection is full or partial. For comparison, copying from ChatGPT (in both dark and light mode) does not introduce wrapper or container styling and preserves clean formatting, which reflects the expected behavior. An attached document is included that demonstrates each condition and its resulting paste behavior for verification. Observed behavior: Dark mode (full or partial selection, highlight -> copy -> paste) * Formatting is preserved * Wrapper or container styling is present * Text appears light gray Light mode (partial selection, highlight -> copy -> paste) * Formatting is preserved * Wrapper or container styling is present * Text appears black Light mode (full selection, highlight -> copy -> paste) * Formatting is preserved * No wrapper or container styling * Text appears black Copy action at bottom of response (any mode) * No formatting * No wrapper or container styling * Text appears black Core issue: There is no consistent way to copy formatted text without also including unwanted UI wrapper styling, except in the specific case of full selection in light mode. Expected behavior: * Copying text (full or partial) should always: * Preserve formatting (lists, spacing, structure) * Exclude UI-specific wrapper or container styling * Normalize text color for readability on light backgrounds Suggested fix: * Ensure that all copy operations strip UI or container-level HTML and only retain semantic formatting * Make copy behavior consistent regardless of: * Theme (dark or light) * Selection scope (partial or full) Secondary suggestion: * Update the copy action at the bottom of responses to default to formatted text without UI styling instead of plain text, so users can copy clean, structured content without losing formatting Impact: Users cannot reliably copy formatted content into emails, documents, or other tools without manual cleanup, especially when copying partial sections or working in dark mode.

https://ai.brelly.com/chat?project_id=0789925f-8f52-44e9-9172-240c596fa048&convo_id=d5fc8f8f-0ccf-4bfe-b79a-6ab5ccc758ea&chat_id=14de8a59-4ad8-421d-a3ad-9b806c4a6885

When uploading a PDF file that contains embedded highlights and comments (annotations), the AI is unable to detect or extract them. Instead, it reports that it can only access the plain text layer of the file. To confirm that the annotations were properly embedded, I uploaded the exact same PDF document to ChatGPT, which was able to fully read and enumerate all of the highlights and comments correctly. This functionality is critically important, especially when evaluating engineering reports, where highlights and comments often contain direct critiques, technical clarifications, or challenges to the engineer’s findings.

I have multiple projects where Co-pilot is non-functional. As well in these projects, the Claim Details and Property Details contain nothing and wont update. I had loaded these projects previously (week or so ago) with all the documents and information. I have refreshed browser, logged out and back in, deleted cookies, etc. Still non-funtioning. I know in the screenshot, the time stamp from the command to the response is the same time, but it took everybit of 10-20 minutes for it to even pop up with that and then did nothing. I'm stuck and need quick help please. Thank you

three times in a row with the same prompt i received this message after copilot was "thinking". the third time i changed the profile to policy holder to se if that made a difference. is it a fluke or did i say/ask something specifically that caused this? even though it says a response will appear, the process is completed and nothing further happens.

Description of Issue: While using Brelly (co-pilot)’s Reference Files feature, I encountered a problem where the AI continued referencing all claim files, even though I had selected only one specific file to isolate. Steps to Reproduce: Opened a claim in Brelly (co-pilot) and accessed the Reference Files pop-up. Selected a single file from the list to use as the reference source. Asked the AI, “Which files are you referencing?” The AI responded that it was referencing all files in the claim instead of only the one I selected. Actions Taken / Observations: I provided the AI with a screenshot of the Reference Files selection window showing the single file I had chosen. I asked why it wasn’t isolating to that file as expected. The AI acknowledged the issue, essentially said "I see what happened, sorry, I’ll fix that,” and appeared to self-correct. After that response, I again asked which file it was referencing, and this time it correctly identified only the file I had selected. Evidence Provided: Screenshots of the conversation with the AI. Screenshot of the Reference Files selection pop-up showing the file that was chosen. Summary: The Reference Files isolation initially failed. The AI ignored the selection and referenced all claim files. After I provided screenshots and pointed out the issue, the AI corrected itself and began referencing only the selected file. This suggests a possible bug in how the initial file selection state is applied or recognized before user intervention.

on the initial "what happened" screen of a claim, the text window can be resized, but doing so can cause the submit button to become inaccessible as it gets moved down and out of view. i was unable to scroll and had to drag the bottom of the main window to extend beyond the bottom of the screen. luckily i have a two monitor setup and was able to view the extended window on the second screen in order to access the submit button. this was after 3+ minute voice to text explanation that i really did not want to lose or have to redo.

on the initial "what happened" screen of a claim, the text window can be resized, but doing so can cause the submit button to become inaccessible as it gets moved down and out of view. i was unable to scroll and had to drag the bottom of the main window to extend beyond the bottom of the screen. luckily i have a two monitor setup and was able to view the extended window on the second screen in order to access the submit button. this was after 3+ minute voice to text explanation that i really did not want to lose or have to redo.