Bug Reporting / System Issues

I have multiple projects where Co-pilot is non-functional. As well in these projects, the Claim Details and Property Details contain nothing and wont update. I had loaded these projects previously (week or so ago) with all the documents and information. I have refreshed browser, logged out and back in, deleted cookies, etc. Still non-funtioning. I know in the screenshot, the time stamp from the command to the response is the same time, but it took everybit of 10-20 minutes for it to even pop up with that and then did nothing. I'm stuck and need quick help please. Thank you

three times in a row with the same prompt i received this message after copilot was "thinking". the third time i changed the profile to policy holder to se if that made a difference. is it a fluke or did i say/ask something specifically that caused this? even though it says a response will appear, the process is completed and nothing further happens.

on the initial "what happened" screen of a claim, the text window can be resized, but doing so can cause the submit button to become inaccessible as it gets moved down and out of view. i was unable to scroll and had to drag the bottom of the main window to extend beyond the bottom of the screen. luckily i have a two monitor setup and was able to view the extended window on the second screen in order to access the submit button. this was after 3+ minute voice to text explanation that i really did not want to lose or have to redo.

After putting in multiple claim files/documents, timeline entries, notes, etc. When trying to run any claim report from the prompts it states there is nothing in the claim file for it to use to create the reports. I will also ask to write specific emails and the dots come up like it is processing but then it just stops and has no answer or response. This is happening across multiple claim files.

https://www.loom.com/share/011dcea7d8f746a49219ff048358d391?sid=bdeeab9a-f75d-4fba-af1c-877566ffe594

Round 1: https://www.loom.com/share/572eaf31327e4663ac74005cd0b163c7 Round 2: https://www.loom.com/share/f73903c517a4404d87e011eac7e1a1d5 Chrome. Windows system. PDF has OCR as demonstrated in video. Attempted to share pdf for recreation purposes. Cant. Let me know if any questions. Round 2 was a bit longer... I made a super long video sorry for the Long video but at least we are able to see that a good faith effort was made.

Today I asked Sherlock to access 2 files. For both it gave me this answer. [ I was unable to locate the “shingle repairability white paper” in the documents provided. Could you verify that the file was successfully uploaded, or let me know if it might be under a different name? If possible, please try re-uploading the document. ] Then I scanned OCR both files, it still could not access them. Then I copied and pasted the file text to a word doc, then saved as an Adobe PDF. And still gave me "I wasn't able to find a document titled "use of repairability assessment method" in the files provided. Please check that the document has been uploaded successfully, or re-upload the file if necessary. Alternatively, you can provide more details to help identify the document." In short, Brelly is not reading the uploaded files

when I upload a file to sherlock directly and then ask a question, I am not getting a response that includes information from the file. It only appears to reference files that are stored in the claims files location.