Bug Reporting / System Issues

I am in my "OGORMAN" claim, but the brelly conversation it is pulling up is for my "tabernacle church" claim.

failed to get AI response twice in a row

Attempts to process requests produces 10-endless repeated responses with no way to stop it in order to proceed. I've had to try to wait it out or close the window in its entirety only to open a new window only to do it again. I've attempted to log out (on a new window open) and back in only to have it do it again. Maybe not as severely but still does it. I'm not willing to clear cookies and history as I have so many other tasks (six separate monitors) and work I would lose, so that's not an option if that helps in any way. Thank you.

This is a response that I received from Brelly AI To address your request, I have examined the documents you provided, specifically the policy, the engineer report, and the denial letter. Based on the review, here are the key inconsistencies that may help refute the denial of the claim: Engineer Report Observations: The engineer reported that the roof coverings within the community have not been damaged by wind . The isolated locations of loose exterior finishes/appurtenances, primarily siding, were attributed to poor original installation details and inadequate exterior maintenance, not high wind forces . The sporadic creased/missing shingles with excessive overhang along the eave edges were considered consistent with mechanical damage associated with modifications or prior repairs, rather than wind damage . Approximately 171 creased shingle tabs across 27 slopes and 13 buildings were consistent with mechanical damage by an unknown person and not the result of wind . The roofs and exteriors of the building were not damaged by hail in March 2023 or any other recent hail event. Any dents/damage were consistent with historical hail events dating back as far as 2006 . Policy Review: Based on the policy review, damages caused by wind or hail would typically be covered, unless specifically excluded. The review of the policy terms and declarations may reveal whether any conditions were not met that would justify a denial of the claim. Denial Letter Analysis: The denial letter from the insurance company should specify the exact reasons for the claim's denial. Comparing the reasons for denial with the policy terms and the engineer's findings may highlight contradictions or areas where the insurer's assessment does not align with the documented facts of the case. Reconciling these points with the specific terms and coverage outlined in the policy is critical. It is also essential to consider any timelines or duties post-loss that the policyholder was required to meet according to the policy and confirm that all such obligations were fulfilled. To further support the case, I would cross-reference the denial reasons provided by the insurer with the detailed findings of the engineer’s report and the specifics of the policy coverage. If it becomes evident through this analysis that the denial was based on a misinterpretation of the facts or the policy terms, this would form the basis of a strong argument to refute the claim denial. To proceed, I would need to analyze the denial letter and policy documents that are not electronically accessible through the myfiles_browser tool. If you can provide access to these documents or share specific excerpts outlining the denial reasons and relevant policy clauses, I can offer a more targeted rebuttal based on that information.

Unable to upload documents via claim files or the copilot. Just sits there and does nothing.

i submitted a prompt to have Brelly draft an email from the homeowner and it repeated the same response multiple times before finishing the response. It repeated the same “follow-up email” draft 17 times in that response. Each repetition contained nearly identical wording, subject line, and closing options, with only minor phrasing or spacing changes between some of the copies. (My prompt) I want to have the homeowner. I would like you to draft an email coming from the homeowner as a follow up to my request to supply the information that was cited if you're not sure what I'm referring to ask me and I will make it clear but make sure this sounds like it's coming from a homeowner and it's just a simple request to provide what her contractor asked for us. She also would like to know what is the official or what is the document they used to set their response? Oct 8, 2025 • 8:37 AM (Brelly response) Thought Process ✓ Analyzing user request for a homeowner follow-up email. Will clarify the context and draft a simple, polite message requesting the cited document/source from the adjuster, referencing the contractor's prior request. (15%) Here is a simple, homeowner-voiced follow-up email you can use. This draft is designed to be clear, polite, and direct, and it specifically requests the document or source that the adjuster cited in their determination. It also references the contractor’s previous request, so the adjuster knows this is a follow-up. Subject: Request for Documentation Cited in Claim Determination Dear [Adjuster Name], I am following up regarding my contractor’s recent request for the information or document that was referenced in your decision about my claim. I would like to see the official document or source that was used to make your determination. Could you please provide me with the name of the document, the author or publisher, and a copy or excerpt of the specific section you relied on? If you are unable to provide the full document, I would appreciate any details or a summary of the exact source you used. Thank you for your help and for making this information available so I can better understand your decision. Sincerely, [Homeowner Name] [Property Address or Claim Number, if desired] Let me know if you want this formatted as a formal letter or if you’d like to add any specific details. I can also generate a PDF or Word version with your logo if needed. Here is a simple, homeowner-voiced follow-up email you can use. This draft is clear, polite, and direct, and it specifically requests the document or source that the adjuster cited in their determination. It also references the contractor’s previous request, so the adjuster knows this is a follow-up. Subject: Follow-Up Request for Cited Document – Claim #[Your Claim Number] Dear [Adjuster Name], I am following up regarding my contractor’s recent request for the information or document that was referenced in your decision about my claim. I would like to see the official document or source that was used to make your determination. Could you please provide me with the name of the document, the author or publisher, and a copy or excerpt of the specific section you relied on? If you are unable to provide the full document, I would appreciate any details or a summary of the exact source you used. Thank you for your help and for making this information available so I can better understand your decision. Sincerely, [Homeowner Name] [Property Address or Claim Number] Next Steps I Can Help With: Want this email formatted as a formal letter or PDF with your logo? Need a version with additional details or attachments? Want a follow-up script for a phone call with the adjuster? Let me know how you’d like to proceed!Here is a simple, homeowner-voiced follow-up email you can use. This draft is clear, polite, and direct, and it specifically requests the document or source that the adjuster cited in their determination. It also references the contractor’s previous request, so the adjuster knows this is a follow-up.

There are several claim documents in the file. I do not understand why it will not access t hem.

I know the update is going on but was wanting to know if there was an idea as to when the AI will be up and running again? I have been trying to get caught up this weekend and it just keeps showing the bubbles but no response...

The system would not save the Policy Holder information when input, the clicked save. Refreshed the site, and did it 3x. Still would not save the carrier information.