Co-Pilot does not consistently restore the most recently used conversation thread when switching between claims.

When I am inside a claim and navigate to from another menu section, such as , , or , Co-Pilot correctly opens the most recently used conversation thread for that claim.

The problem occurs when Co-Pilot is already active on the screen and I switch directly to a different claim. In that situation, Co-Pilot stays selected in the navigation, but it defaults to the new-thread landing page for the newly selected claim, even when that claim has existing Co-Pilot conversation threads.

After switching to the new claim, I can click any other menu section, such as , , or , and then return to . Co-Pilot then correctly opens the most recently used conversation thread for that claim.

The issue is limited to switching claims while Co-Pilot remains the active section.

When switching to a claim while is already selected, Co-Pilot should open that claim’s most recently used conversation thread when one exists.

The new-thread landing page should appear only when the claim has no existing Co-Pilot conversation history or when the user intentionally starts a new conversation.

Switching claims while remains active defaults to the new-thread landing page. The most recently used thread appears only after navigating to another menu section and then returning to Co-Pilot.

This interrupts the workflow when returning to claims to continue existing Co-Pilot conversations. Users must leave Co-Pilot and return to it before the correct recent thread appears.

When the active claim changes while is selected, load the most recently used Co-Pilot conversation thread for the newly selected claim.